I cancelled my subscription. Why did I receive a box?

To receive a box after cancelling a subscription, one must have cancelled the subscription after they paid for the month. The subscription renews on the 15th at 12:00AM UTC of each month (for month to month subscriptions) and boxes are shipped on the 5th of the following month.

If you subscribed and cancelled before your first renewal, you will still receive a box because the first month will have been paid for. You will not receive a box after the first month. 

If you're ordering a box that ships the same month as your order (example: you order on the 1st for a 5th shipment), it will not be eligible for a refund due to the quick processing and shipment of your box order.